FAQ

Is Stories Counseling a “christian” practice or do Biblical Counseling?
Our primary focus as clinicians licensed with the state of Arizona is to provide clinical mental health therapy to our clients that abides by the ACA Code of Ethics and the boundaries of the state licensing board (AZBBHE) to help establish a clinical treatment plan that is measurable. However, we do have clinicians of many faith and theological leanings and we even have a few ordained pastors on the team. This means that if a client requests it, our ordained pastors can provide Gospel Integration. Additionally, the entire team has experience in and the ability to help walk clients through their faith or spiritual journey.

Do you accept Insurance?
We do not operate In-Network with insurance companies. We do help with Out-of-Network options by providing a monthly clinical superbill for you to submit to your insurance company.

How does Out-of-Network work?
You pay up front for the session with the acceptable payments. Then you will receive a clinical superbill, which includes everything an insurance company would need to assess possible reimbursement (service codes, diagnostic impression, license numbers, EIN and NPI information). Then you must check with your individual benefits to see what Out-of-Network options are available for you. If available, you can then submit it to your insurance company.

What are acceptable payment options?
Health Savings Account (HSA), Debit, Credit, Cash, Check
*invoice to pay later upon request for extenuating circumstances

Do you offer Sliding Scale Fees?
We offer interns at a low rate to help with those with financial concerns. All other therapists offer a very limited amount of sliding scale fees and only for a set amount of sessions at a time. Sliding Scale Fees are not available for everyone and is at the discretion of the therapists.

How does scheduling work?
You can start by visiting our Contact Us page. From there you can either fill out the Contact Form or call the main line. If you fill out the Contact Form or have to leave a voicemail on the main line, you can expect a reply within 48 hours. All communication will be handled by our Practice Manger, Britney. She will get all the needed information from you and help get you connected with a therapist that is the best fit. Sometimes there is a waitlist and Britney will walk you through that process. Once paired with the right therapist, that therapist will reach out to you directly to get scheduled and to get your secure online client portal set up.

Good Faith Estimate
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call (480) 877-1486.